I was not planning to need a new roof. I did not want to go through the process. We had damages and water coming into the home. I went through three roofing companies and around and around with insurance before a friend recommended Mason Exteriors. Randall Black took excellent care of us. He handled everything, worked around our schedules, was responsive, timely and highly professional. He took us through options to find one that fit our needs and delivered everything he promised. They came in, did the work and he supervised every second of the installation. When his crew was done, you couldn't even tell they had been here if not for the Mason Exteriors sign and the new roof. I would recommend this company to anyone.
AMAZING EXPERIENCE... I would like to share my amazing experience with Mason Exteriors. My contact person was Randell Black. So I met Randell back in the spring (this year) when he knocked on my door. He asked if I have thought about having my roof replaced. The truth was yes... but I knew it was going to be a nightmare because several neighbors also had Allstate had been denied ...they were told they would repair instead. Randell advised me he would take a look and see if I had any real damage to even warrant a new roof. Original roof on house (2001) I had a lot of damage. A lot was from home being in direct sun. He showed up on the date scheduled and on time . He advised me when I was ready to get the process started, he would help me through the process. He didn’t call me over and over and used no scare tactics. I also referred him to my mom, she has State Farm. He advised her that she had plenty of life left so it wasn’t necessary to get a new roof at the time. Six months later, I decided I needed to get something done. He and I called Allstate together. I told them that he would be my contractor. He met Allstate at my house and walked the roof at the same time as the adjuster did. He pointed out a few things that the adjuster had not noticed. A few days later, Allstate called and said they found no need for a new roof but they would repair. At the same time, my dad had a stroke. My mind was not on battling it out with Allstate. Randell asked me if it was ok, he would take over and handle it with my consent. Randell advised them that my roof was in no way repairable. They made him jump through many hoops, asking for more and more paperwork. Wouldn’t return phone calls etc. Randell assured me if I would stick it out with him, he would get it done. Well, he got it approved!!! We scheduled, his crew was at myHouse at 7, worked all day and completed. Randell was here the entire day overseeing the roof being installed. They cleaned up and it looks great.
My moms roof started leaking this morning and we found Brad through a neighbors recommendation. He showed up and got right to work. He figured out the issue right away. Super friendly and knowledgeable. He temporary fixed the issue so it won’t leak anymore then when the rain stops he’s coming back to complete the job. He said he’s 24 hours so if we have an issue, just call and he’ll be here. OH AND HE DIDN’T CHARGE US! He said it was an easy job and he wasn’t charging. I’m telling you. You must use Mason Exteriors the next time you need work done! Highly recommend this company! Brad is the best!
Brad was very professional, knew exactly what he was doing. Took almost no time, was super polite and just did an awesome job. Would recommend to anyone!!